Contact Us Autojob

How to Reach Out When You Need Help

We get it—sometimes you just need to get in touch quickly, and other times you want to send a detailed message. Here at Autojob, we’ve built our contact options to fit different needs. Whether you want instant answers or prefer to write out your situation, there’s a way that works for you.

From our experience, live chat is great for quick questions like account setup or technical hiccups, while email is ideal for detailed issues or sharing screenshots. And if you’re just browsing for answers, our help center has a lot of useful info that can save you time.

Navigating Our Support Channels

Finding the right place to ask your question shouldn’t be a puzzle. To get started, look for the “Support” or “Help” link on our homepage—usually up top or at the bottom. Click there, and you’ll see all the ways to contact us organized clearly.

Our platform even tries to guide you based on your question. Say you’re stuck uploading your resume, it’ll suggest relevant help articles before you reach out directly. And if it’s billing-related, you’re fast-tracked to the right team.

Live Chat: Quick and Personal

Clicking live chat opens a window asking for your name, email, and a short summary of your issue. That info helps us connect you with the best agent. During U.S. business hours (9 AM to 6 PM EST), wait times hover around 2 to 3 minutes. If it’s after hours, you might get routed to an after-hours team who can handle basic questions or escalate complex ones.

Email Support: Detailed and Trackable

When emailing, keep in mind our ticketing system assigns a number to your request. This is key for follow-up, so hold on to it. The clearer you are, the faster we can help. Mention your account email, describe the problem step-by-step, and attach screenshots if you can. Also, tell us your subscription plan so we know which features you’re using.

Phone Support: When It’s Needed Most

While we don’t offer general phone support, premium subscribers can schedule calls for strategic help with job search campaigns. Billing or security issues might sometimes get callbacks if you request them through email first.

What to Include When You Contact Us

To speed things up, here’s what our support team finds most useful in your messages or chat:

• Your account email, even if you’re emailing from that same address
• A clear description of what you were trying to do and what happened
• Exact error messages or unexpected behavior details
• Relevant screenshots or files
• Your current subscription plan

This info helps us troubleshoot faster and avoid back-and-forths that waste your time.

Helping Yourself with the Help Center

Before reaching out, it’s worth checking our help center. Honestly, it covers about 80% of the questions users have, and it’s available 24/7. You can browse by topic or use the search bar to get straight to what you need.

We organize content into easy categories like Account Setup, Application Management, and Technical Issues. Each has step-by-step guides and video tutorials showing exactly what to do.

Expectations for Response Times

We want to be upfront about how long it takes to hear back. During business hours, live chat replies are almost immediate, usually under 5 minutes. Email support typically responds within 4 to 24 hours, depending on the issue’s complexity and current volume.

Keep in mind certain factors affect these times:

• Peak hours and days (Monday mornings tend to be busy)
• Issue complexity (billing tends to be faster, technical can take longer)
• Your subscription tier (premium users get priority routing)

During busy seasons like January or September, things slow down a bit, but we staff up to help as best we can.

Billing and Account Questions Made Simple

Billing issues are usually sorted out quickly. When contacting us, have your account email, subscription details, and any invoice or transaction numbers ready. This lets our team jump straight into fixing the problem.

Payment problems often boil down to expired cards or outdated info, but we’re here to help if the issue is more complex.

Refunds and Cancellations

Refund policies depend on your plan length. Monthly subscriptions are more flexible, while annual plans have set terms. You can request cancellations or refunds through your dashboard or by contacting support. If you’re thinking of canceling because something isn’t working, reach out first—we might solve the problem and save you time.

Handling Technical Issues Effectively

Technical glitches are frustrating, but our email support is well-equipped to dig in. When you reach out, including your browser version, operating system, exact error messages, and screenshots helps us get to the root faster.

We often find that many problems are due to file types or size limits when uploading resumes, or campaign settings that need tweaking.

Common Fixes

• Convert resume files to PDF and keep under 5MB for smooth uploads
• Verify your email address to avoid application submission blocks
• Check SMTP settings if email integrations aren’t working

Security, Privacy, and Feedback

Security concerns get top priority. If you notice anything suspicious on your account, you’ll need to verify your identity through a few steps to keep your info safe. Privacy questions about how we handle your data are best addressed by contacting us directly so we can provide the right details.

Feature Requests and Feedback

We actually take user feedback seriously. If there’s a feature you wish we had, tell us what problem it would solve. The more details you give, the better. Our product team reviews requests regularly and sometimes reaches out to users to refine solutions.

Regional Support Focus

Since we serve the US job market primarily, our team knows the ins and outs of local job boards, employment laws, and hiring trends. If you’re outside the US but applying here, mention that when you contact us—there are some extra considerations we can help with, like visa options or authorization status.

❓ FAQ